Reservations

A reservation can be made by e-mail or telephone. To secure the booking a deposit of £200 is required, payable by cheque by or bank transfer, a booking is deemed provisional until the deposit is received. Once the deposit is received a booking confirmation will be issued indicating the balance payable and the date it is due, along with a booking form which must be returned to us as soon as possible.
The balance is due 6 weeks prior to arrival. Bookings made within 6 weeks of the arrival date are payable in full.
We reserve the right to re-let the cottage if full payment is not received by the due date.
If for any reason beyond our control the cottage is not available on the dates booked, all monies paid will be refunded in full. This will be the full extent of our liability.
The rate is fully inclusive of electricity, central heating, hot water, towels and bed linens and all the “little extras” we provide.

Arrival and Departure

The cottage will be available from 4pm on the day of arrival. We ask that the cottage is vacated by 10.30am on the morning of departure.

Cancellations

The £200 deposit is non-refundable, although if the booking needs to be cancelled before 6 weeks prior to the arrival date, we may be able to hold this towards a future booking.
A cancellation made within the 6 weeks prior to arrival will be liable for the full amount. We will only be able make a refund (less the £200 deposit) if we are able to re let the accommodation. We strongly recommend holiday cancellation insurance.

Restrictions

Heather cottage can take a maximum of 3 guests. The number of occupants must be exactly as stated on the booking form.
No children under the age of 16 (except for immobile babies).
There is strictly no smoking inside Heather Cottage, in or around the hot-tub, or in The Den.  As accommodation providers we could be fined up to £2500 if we fail to enforce these laws.  Regrettably, anyone found to be smoking indoors will be liable to a cleaning charge of up to £250.  If smoking outside cigarette ends must be disposed of in the sand bucket on the patio.
Pets are not allowed in Heather Cottage or its grounds.

Obligations

We ask that guests report any breakages or damage as soon as possible. We may have to charge for any breakages or damage we deem to be significant.
Guests must agree to let us have reasonable access to the cottage and grounds if necessary.
There is a private, off road parking space for Heather Cottage guests, never-the-less, the car and contents are parked at the owner’s risk.
The cottage should be left clean and tidy on departure.