We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our
FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
I wanted something special to surpise my partener with for his birthday and thats what we got! We stayed in the stuido hideaway and it was lovely! Had lots of little things, like full drinks tray, bath robes and slippers (which were especially useful with goin in and out to the hot tub!) it was the perfect size for the two of us and we had such a relaxing and special night in the hot tub and in the most comfy bed i have been in! The only problem I had was getting the lazy thing up from under the gorgeous quilt before 9am for the brekfast! (which was also lovely!). I didn't have a problem with the staff as some of the reviews have commented on, they were there when we needed them and then the rest of the time they let us get on with it! - which is just what you want when you are away! With the book/guide thing in the bedroom there is not really anything they need to say anyway. In fact, I found this better as then you can read at your leisure and not have to stand and listen to someone telling you everything after you have been travelling, as by that time I cant wait to just get comfortable and have a cuppa! Anyway, we didn't want to leave, and cant wait for another excuse to go again! Yes it is on the expensive side but in my opinion it was totally worth it for the little extra things that made it special!
22Katexx, Derby, UK,
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