I thought I had already wrote a review but it looks like I haven't so I'm sorry it's late. Me and my husband went to this country retreat on dec 30th 2010 to jan 1st 2011 and had a fantastic time we stayed in the studio hideaway with the hot tub, when we were shown to our room I and my husband was very impressed it smelt lovely and the decor was very nice the pictures on the Internet don't do it justice. There is a stylish bathroom and the hot tub area is very nice too. The location was a little far out to get to places and the roads were very narrow but none the less we managed to get to where we wanted to go ie pubs and shops etc.. The breakfast in the mornings was gorgeous all fresh ingredients and very tasty also the staff are all very friendly to. When we first arrived we was also offered tea and homemade cakes which I thought was a lovely touch. All in all I would definitely recommend this retreat it was a lovely stay with lovely staff and made our new years eve very special.
We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
"Fantastic little gem" |
| Feb 24 2011 |
MichelleandSteve, Oakham, United Kingdom
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