We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
“Always Excellent” |
| Aug 10 2011 |
I stay at Dannah Farm several times a year as I visit the area with work.
Martin, Joan and the rest of the team are always so welcoming. Rooms are immaculate, and very comfortable - other reviews tell their stories so well, I cannot add anything to them. I've stayed in the Red Room, Chatsworth Suite, Studio Hideway, Wilderbrook (and probably a couple more!). Each time I visit and stay in a room, I fall in love with it over again.
Breakfasts are always fabulous - you could never leave hungry!
Thank you Dannah Farm - you are a secret that MUST be shared!
Ali_S_247, travelled on business,Sailsbury, Wiltshire, UK
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