We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
“Beautiful location” |
| Jan 23 2012 |
My partner and I have just returned from a very relaxing two night weekend break at Dannah farm and I couldnt find any faults with the place. It was just perfect for a relaxing child free break for us. The B & B was spotless and the staff were very friendly and the rooms very well equiped. I really liked the little extras like the honesty bar outside our room (the red room). My partner and I enjoyed the fresh full english breakfasts every morning before we headed out to explore. We ate at the Market Place cromford on the friday night which was very nice and reasonably priced and on the Saturday we ate in The Hurt Arms which again was very nice. We were made to feel very welcome here and plan to return.
Ellen28_10. SPalding UK
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