We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our
FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
For a farmhouse guest house this venue is good. However I did think it was a bit expensive for what it was (particularly having struggled to carry my own heavy case up to the room).The room was quaint but dark and cluttered and the décor a bit tired but that is just my taste. The en suite was modern and bright with spa bath (which we did not use since it would have taken a couple of hours to fill due to low water pressure) a sauna and a very good shower. Be sure to read the information file carefully, for instance if you take in your own booze (we all do that) take the empty bottles home with or you will be charged £5 disposal fee which is outrageous! My husband said the sausage he had at breakfast was the best he had tasted for years.
Louise A
Chippenham, UK
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