“Lovely hot tub, relaxing cabin. very rude service from an elderly lady who served us after us no customer service at all not to”
|Apr 28 2013|
|What our guests have to say >>|
First impression was lovely. fantastic hot tub sauna was just right !
Difficult to get there however what spoilt the relaxing evening was the very cold shower which should have been warm on two occasions we phoned to explain.
finally the elderly lady allowed us to use a room to shower. Please note my cousin went the previous week and it has come to light the shower was also cold.
Their was a very unprofessional service when we paid the bill unfortunately we won't be coming again.
Firstly I would like to apologise for the shower. which I did - profusely -on the day. We have since realised that the "foot function" in the steam shower was on permanently if one of the controls is left in a certain position - therefore loosing hot water constantly - something we hadn't taken into account - but are now aware of. Unfortunately I was away from Dannah on the day of the problem, and had no idea of the situation until just before they were due to depart. Fortunately I was able to offer them an alternative room to use before they left.
I hold my hands up and confess that I was the "rude elderly lady" - Again I apologise if these guests thought me rude - I don't think I was rude but I was upset - and a little bemused, when I went round to the cabin to show the couple up to a room where they could shower. The hot-tub - and the surrounding garden - were covered in suds - clouds of them. The lady told me that her partner had put RADOX in the hot-tub! (I assume they had brought it with them for this purpose). I admit I was a little incredulous as of course I was worried that the pump would be affected - I am guessing this is why they thought me "rude". Its a hot tub, not a bath, and adding toiletries is a very bad idea as it completely alters the chemical balance.
After the guests left Martin and I drained down the tub,cleaned it out, flushed it through, filled it up and hoped for the best - finishing the suds clean up at 1.30AM!!. Not quite how we were hoping to spend Sunday evening. Most unfortunately of all we had to cancel the following days guests as the tub was foaming so much, and now - two days later - and a further drain down and re-fill we are still coping with the bubbles!! Trip Advisor is a wonderful tool - I use it myself all the time - but there are often two sides to every story!