Tel: +44 (0)1773 550 273

“Lovely romantic retreat”

Dannah Farm Luxury Accommodation Derbyshire Dales Peak District
Reviews
AA 5 stars

Luxury accommodation in the heart of the Derbyshire Dales, on the southern fringes of the Peak District.
RSS
Dannah Farm
Bowmans Lane
Shottle, Nr Belper
Derbyshire DE56 2DR
01773 550273

Guest Book

We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking  notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.

 

“Lovely romantic retreat”

Apr 08 2013
What our guests have to say >>

A very relaxing break in the Granary Suite. Lovely, spacious, clean and luxurious room with a private bath tub (a fabulous feature), excellent breakfast and highly recommend the evening food platter.

This B&B is by no means faultless, but it is not a 5 star hotel, it’s a 5 star B&B which is family run. Taking this into account, some of the improvements that could be made can also be excused. The owners do try very hard to make this a romantic, relaxing getaway.

We ran out of hot water which was disappointing, but once we told the staff they swiftly found an alternative until the hot water was replenished. The hook in the bathroom for robes kept falling off the wall, some of the attachments within the shower and also the Jacuzzi bath fell off too. The phone in our room did not work. There is a charge for drinking your own wine etc. in your room, which at the premium price of the room seems a bit mean.

The staff were lovely, very nice and helpful girls. My only criticism was at breakfast, when taking our order the owner seems to want it immediately without giving us any time to think about what we would like. It would be better if he offered to ‘come back in a few minutes’.

hertfordshireSarah, Hertfordshire, UK

 

Management Response:

Thank you for your review which has been very helpful. I am so pleased you enjoyed your stay with us on the whole and we have addressed the points raised - sometimes if no one lets us know of problems they are experiencing it can be a while before we "catch up" As you mentioned and obviously realised , we are indeed a family run B&B on a working farm - and are rated 5 gold stars by the AA - but - for guest accommodation, not hotels. Occasionally, and understandably, many guests are confused by the two! Hotels are rated on a completely different system which can be hard to understand by the proprietors, never mind the guests!(And - I have told Martin off for being too eager at breakfast - you can tell by looking at him he likes his food)!!!

Back