“Lovely romantic retreat”
|Apr 08 2013|
|What our guests have to say >>|
A very relaxing break in the Granary Suite. Lovely, spacious, clean and luxurious room with a private bath tub (a fabulous feature), excellent breakfast and highly recommend the evening food platter.
This B&B is by no means faultless, but it is not a 5 star hotel, it’s a 5 star B&B which is family run. Taking this into account, some of the improvements that could be made can also be excused. The owners do try very hard to make this a romantic, relaxing getaway.
We ran out of hot water which was disappointing, but once we told the staff they swiftly found an alternative until the hot water was replenished. The hook in the bathroom for robes kept falling off the wall, some of the attachments within the shower and also the Jacuzzi bath fell off too. The phone in our room did not work. There is a charge for drinking your own wine etc. in your room, which at the premium price of the room seems a bit mean.
The staff were lovely, very nice and helpful girls. My only criticism was at breakfast, when taking our order the owner seems to want it immediately without giving us any time to think about what we would like. It would be better if he offered to ‘come back in a few minutes’.
hertfordshireSarah, Hertfordshire, UK
Thank you for your review which has been very helpful. I am so pleased you enjoyed your stay with us on the whole and we have addressed the points raised - sometimes if no one lets us know of problems they are experiencing it can be a while before we "catch up" As you mentioned and obviously realised , we are indeed a family run B&B on a working farm - and are rated 5 gold stars by the AA - but - for guest accommodation, not hotels. Occasionally, and understandably, many guests are confused by the two! Hotels are rated on a completely different system which can be hard to understand by the proprietors, never mind the guests!(And - I have told Martin off for being too eager at breakfast - you can tell by looking at him he likes his food)!!!Back