We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our
FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
We stayed here for our wedding anniversary this year and what a loverly B&B this is. There are about 10 rooms which are all very different and some of them have very special touches like four posters, spa baths or even private outdoor hot tubs. The room we stayed in was nice though we did feel a little cheated because it was supossed to have a private sauna in the room so we were looking forward to having a sauna together after our spa bath but in reality it was a one man sauna and if you were anything other than small in size then one person would not fit in it. Though for an extra cost you can hire the spa cabin for the day. This is a private log cabin with a settee, music system and tv in it. Then you get a sauna ( a proper one that would easy fit 4 people), a steam shower and an outdoor hot tub with it. We took some spa products with us (body scrub, deep sea body and face mud and massage oil) and made full use of the cabin for the whole day. Then there was the breakfast wow is all i can say. The ingredients and the service was great we would stay here again and would recommend it to anyone wanting something a little bit special.
Tracie2810 Coventry, UK
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