We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our FAQ's page
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
Stayed two nights and in the main all was good. Nice breakfasts (beans and fried bread would be nice though). Lots of chintz in the cottagey rooms, a bit overdone to be fair and the bed dipped in the middle so we rolled together! Beware the rule about leaving an empty bottle of wine as they make an excuse to charge you £5 dressed up as a 'bottle disposal charge'! I've never ever heard of this before. The owners have previously stated 'you wouldn't take beer into a pub...' to defend this policy but I've stayed at countless places where drinking your own wine and eating crisps in your room is acceptable. The rule is flawed and although we did drink a bottle of wine we felt like naughty kids sneaking the empty out the next day. The iron provided was a dinky travel iron and a small table top ironing board. I would expect full sized kit given the standards stated. None of this would have been seen in a negative light (except for the silly wine rule), if the price was reasonable. The room was overpriced by about 30% in my view. The location was lovely and in general the rooms OK, staff were polite and friendly. The proximity to what we were doing in the area was good and the staff were helpful with information. Public/communal areas were comfy with big sofas (chintz of course). Overall average, with the price letting it down.
Stoneferry Yorkshire, UKBack