We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our
FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
We've just spent a fabulous 2 night break in this suite at Dannah Farm, a wonderfully romantic and private room with an upstairs and downstairs, the new patio and hot tub was grand. We were able to park the car in a separate bay outside the room too and could access the room from our own back door. Breakfast each morning was a real treat with homemade bread and really decent local produce. Perhaps the only suggestion would be to have some kind of low key music or a local radio station playing gently - it would certainly prevent being subject to the aged, verbose bore on the next table who pontificated about his work tribulations. That aside we would return again in a flash. Lovely thoughtful touches such as the patio being swept during our stay to remove a few stray Autumn leaves, plenty of books in the room, DVDs to borrow, an honesty bar if you wish, loads of fresh, fluffy towels, tea and coffee, great instructions about equipment and decent local information. We had a platter tray delivered to our room on one of the evenings along with a bottle of bubbly and to sit on the patio with the candles gently flickering in the fading light was memorable.
Jacqui s, Lincolnshire, UK
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