We have been offering accommodation to guests since 1986 – a lifetime – and the hardest lesson we have had to learn is that it is simply not possible to please everyone all the time, or indeed have a fully functioning Dannah Farm perfect at all times on every occasion. Most of our wonderful guests know this and generously forgive our lapses! We really, genuinely, do try our very best to please and hopefully are able to give our guests a wonderful stay with memories to cherish.
Reviews are both terrific and terrifying at the same time! It’s a heart stopping moment when we see a new review has been published – did they like us – were we helpful/friendly/in the middle of a domestic???? Then - having made the decision to put reviews on our own website – should we just put on the good ones – include the not so good – banish the awful?? The decision is taken – we will go for “the good, the bad and the ugly” and let our guests – past, present and future decide for themselves!!!!
We have decided not to reply to individual reviews, believing it could be perceived as confrontational, of course we read them all, and really do welcome your thoughts, taking notice of all the points you raise – good and bad! (For some of the issues which raise their head from time to time, e.g., charges for corkage an explanation can be found on our
FAQ's page).
And finally, a heartfelt thank you to those who take the time and trouble to tell us what a lovely time they had, along with a genuine apology to those for whom the experience was not all they would have hoped for.
From the moment we arrived, our stay was wonderful! It is soon apparent how long the hotel has been in business, as there are so many personal touchs and you really feel that you're home from home with how comfortable the surroundings are.
We were greeted by Joan who whisked us into one of the lovely sitting rooms in the main house and lit a fire to warm us up due to the wet and windy day. We were offered a drink and I expected her to return with mugs of tea and coffee, but we were pleasantly surprised when one of the girls returned with a lovely tray of afternoon tea with warm homemade cake and biscuits.
We were then taken to our room, the Studio Hideaway, and we knew that it was worth every penny. The room was sumptutiously decorated with a sofa and bathroom on the ground floor, and a bedroom on the floor above that was reached by a spiral staircase. The room has its own private decked area with hot tub and this really was the cherry on top.
The bed was very comfortable and the whole room had a snug and cosy feel about it.
Breakfast the next morning was enough to keep you going until tea time. Yoghurts, cereal, toast and a full English breakfast were all available and you could have as little or as much as you liked.
Our only regret was that we had booked only a one night stay - we will definitely be back!
Kezabell, Sheffield UK
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